News releases

With the rapidly changing situation regarding COVID-19 we’re experiencing a limited impact on staffing. We’re responding by implementing contingency plans where necessary and adjusting our operations to serve Canadians. This situation is fluid across the country and customers may experience delays. In addition, it’s possible that temporary measures may be put in place, such as the reduction of hours or short-term closures, where required.

Since the beginning of the pandemic, the health and safety of our employees has remained our number one priority. Given the complex and evolving nature of the pandemic, we have strictly adhered to the guidance and direction from the health experts responsible for protecting Canadians from COVID-19. We understood from the start that they were the experts, not us, and therefore following their lead was crucial to keeping our people safe.

Since the pandemic began, Canada Post has followed the guidance of public health authorities and made the safety of our employees and customers our top priority.

Canada Post is experiencing an unprecedented number of transactions at post offices across the country as Canadians look to safely connect with loved ones through the mail this holiday season.

In the final days before the calendar turned to December, Canada Post delivered almost 3 million parcels across the country. That includes approximately 2.1 million parcels delivered on Monday, November 30, 2020 after a weekend with approximately 800 thousand parcel deliveries. As Canada's parcel delivery leader, we've fully implemented plans to scale up and stay safe while responding to the expected heavy holiday parcel volumes.

Canada Post has implemented a mandatory mask or face covering policy at all its facilities across the country. This is a national policy which applies to all employees, visitors and customers.

Canada Post has released a new video message to Canadians, asking them to please shop early this holiday season.

In a year where Canadians shifted much of their shopping online in response to COVID-19, Canada Post is planning for a Christmas season like no other. The rapid escalation in demand for parcel delivery is expected to continue into the holiday season and beyond as more Canadians plan to do their shopping online.

On Wednesday, September 16, Canada Post was notified that an employee tested positive for COVID-19 at the Streetsville Post Office, at 224 Queen Street South, Mississauga. This employee’s last day of work was Friday, September 11.

With COVID-related restrictions easing across the country, businesses are reopening and fewer Canadians are at home during the day. As a result, we are entering a new phase in our efforts to ensure the safety of our people and our customers while providing an essential service. These efforts will involve carefully phasing out some of the changes we made, while modifying or keeping other changes.

Canadians should anticipate parcel delays for the foreseeable future, even as Canada Post delivers at record levels. As Canadians continue to ramp up and diversify their online shopping, Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all our facilities. Processing record parcel volumes in plants that were never designed to keep people two metres apart takes more time.

OTTAWA – With many Canadians isolating at home and shopping more online, Canada Post is now processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season. We are working hard to respond in a responsible manner, putting the safety of our people, and the communities we serve, first.

Canada Post is proud to continue providing an essential service to Canadians as everyone does their part to stop the spread of the virus. Our top priority from the start has been to ensure we are doing everything possible to keep our people, and the communities we serve, safe. That has meant implementing significant changes right across our operations, following the guidance of national and local public health authorities.

As we continue to serve Canadians across the country during this challenging time, we are also seeking your assistance to help keep our employees safe.

Canada Post understands the important role the postal service plays and is committed to serving Canadians while taking action to keep our people and our communities safe. To do so effectively in these challenging times, we will continue to review and quickly adapt our approach with health and safety as our primary goal.

To say we are living in a time of unprecedented change has become an understatement in just the last few days. It’s an anxious time for all Canadians as the way we interact, work, shop and do almost everything else has been dramatically altered.